Shipping and Handling Due to recent increases in shipping cost from Canada Post we have seen it necessary to have 3 shipping prices. Make sure you select the correct choice. If you require priority shipment, please contact us first to to make arrangements for extra payment. NEVER email credit card information to anyone.. Delivery time Relocation 101 posts shipping time (normally 5 -7 days from order). on all our books. We mail all books by Air Mail and delivery time can vary depending on destination. Return Policy If you are not satisfied with the book, you may return it for a full refund, less shipping charges, within 10 days of receipt of the book. Books must be in original condition to be returned. Privacy and Security No customer information including email addresses will ever be sold or disclosed to anyone else. We never possess any of your credit card information unless you voluntarily disclose it to us by phone or fax. All of that information entered online is handled by PayPal through their secure 128 bit encrypted server. Only information specific to your order and shipping address is ever in our possession and is disclosed to no one else. We value your privacy. We will not add your name to any mailing list nor will we contact you in any way for any reason except to verify details of your order. Customer Service Canadian Relocation Systems # 1 - 456 Gorge Road E. Victoria, BC, V8T 2W4 Canada Telephone: 250-480-5543 e-mail: books@relocation101.ca